Terms and conditions of sale

These terms and conditions of sale govern all sales and services provided by LOBBY KLG, trading as Frank's Market: furniture and object sales to businesses (B2B) and consumers (B2C), sourcing and interior fit-out services, and sales made on site at the Audierne coffee shop.

Placing an order, signing a quote or purchasing on site implies unreserved acceptance of these terms, which prevail over any purchasing conditions of the client unless otherwise agreed in writing.

LOBBY KLG, share capital €200, registered under SIREN 982 680 944, VAT number FR26 982 680 944, registered office: 8 rue Dancourt, 75018 Paris, France.

Place of business: Frank's Market — 2 rue de la Résistance, 29770 Audierne. Contact: contact@ciao-lobby.com — +33 7 80 99 02 80.

Pieces may be new, sourced second-hand, restored or customised in our workshop. Photographs, dimensions and descriptions are indicative: sourced or restored pieces naturally vary in colour, patina and dimensions, which is not considered a defect.

Sourcing and fit-out services are covered by a prior quote detailing scope, deliverables and fees. Frank's Market receives no supplier commission.

An order is firm once the quote is approved in writing or payment is made. Quotes are valid for 30 days, subject to availability, particularly for one-off pieces.

Any change requested after approval may require an additional quote and a revised lead time.

Prices are in euros. Consumer prices include VAT; professional prices are exclusive of VAT, which is added on the invoice.

Delivery costs are not included: they vary with volume, weight, destination and access constraints, and are quoted before the order is confirmed.

Payment is due in full at the time of order, before collection or shipping.

Accepted methods: card, bank transfer and cash on site (within legal limits). No early-payment discount applies.

For late payment by professional clients, interest at three times the French legal rate plus a fixed €40 recovery fee apply automatically (articles L.441-10 and D.441-5 of the French Commercial Code).

Delivery normally takes 1 to 3 weeks from payment, except for bespoke pieces or specific sourcing stated in the quote. Lead times are indicative; reasonable delays do not entitle the client to cancel or claim compensation.

Pieces may be collected in Audierne during opening hours or delivered at the client's expense. The client must inspect goods on receipt and notify any reservation in writing to the carrier and to Frank's Market within 48 hours.

Risk transfers to the client upon handover of the goods to the client or to the carrier they appointed.

Goods remain the property of LOBBY KLG until full payment. Risk nevertheless transfers on delivery or collection.

Returns and exchanges are accepted in store in Audierne only, with proof of purchase and the item in its original condition.

Consumers: sales concluded on site, in the coffee shop or showroom, are not subject to the distance-selling right of withdrawal. For distance sales, consumers have 14 days to withdraw, return shipping at their expense; this right does not apply to customised or made-to-measure pieces (article L.221-28 of the French Consumer Code).

Professional clients: no return is accepted without Frank's Market's prior written agreement.

New products benefit from the commercial warranties granted by our partner brands, under each manufacturer's own terms and durations, available on request.

Consumers also benefit from the statutory guarantee of conformity (articles L.217-3 et seq. of the French Consumer Code) and the warranty against hidden defects (articles 1641 et seq. of the French Civil Code).

Normal wear, damage from misuse, lack of care or client modification, and the inherent characteristics of sourced or restored pieces are excluded from any warranty.

Items sold at the coffee shop are paid for on site and are neither exchangeable nor refundable, unless a non-compliant product is reported immediately.

LOBBY KLG's liability is limited to the amount of the relevant order and excludes indirect damages such as loss of business, loss of revenue or reputational harm.

Data collected for orders is processed in accordance with our privacy policy, available from the footer.

Consumers: if a dispute cannot be settled amicably, the client may use a consumer mediator free of charge and the European online dispute resolution platform (ec.europa.eu/consumers/odr). The competent mediator's details are available on request at contact@ciao-lobby.com.

These terms are governed by French law. Failing amicable settlement, disputes with professional clients fall under the exclusive jurisdiction of the courts of Paris.